PRICES Most charges on contract are for one occasion/event (up to 3 day rental period like Friday to Monday). There are additional charges for late equipment. Charges are for time out whether equipment is used or not, so make selections carefully. Special rates are available for weekly or monthly use when prearranged.
RENTAL PERIODS are for up to 48 hours Monday through Thursday. Items picked up on Friday are due back before 5:PM the following Monday or the next business day when holidays are involved. WE ARE CLOSED ON WEEKENDS. All rental periods begin when the items are picked up or delivered. You are solely responsible for all items during the rental period. The rental period concludes when items are returned to us. Items that have been delivered are your responsibility until our personnel have picked up the items and found them to be in good order. Overtime charges will be added to past due rentals.
CUSTOMER RESPONSIBILITIES Renter assumes responsibility for equipment rented from time received to time of return. Equipment is to be returned dry, re-stacked, refolded and repacked in same containers. Be sure equipment is secured when not in use and protected from weather. Check with management of hired venue to make sure they will do this for you. We charge full replacement cost for missing or damaged equipment or transport containers. All necessary permits, licenses, public & private utility marking is CUSTOMERS RESPONSIBILITY; Broadway Party & Tent Rental accepts NO RESPONSIBILITY. See below: Damage Waiver /Delivery /Cleaning/ Linens for more information.
RESERVATIONS & DEPOSIT A non-refundable credit card deposit (NOTE: a debit card is NOT a credit card) and Driver’s License identification are required on all rentals and reservations, unless there is a pre-existing charge account. Reservations should be placed as early as possible. All rentals are reserved on a first come first serve basis. (CLICK LINK FOR MORE INFO)
DAMAGE WAIVER is optional & must be accepted prior to Rental Date Out. The fee for Damage Waiver is an additional 10% of the rental cost and is non-refundable. It covers the first $100 of accidental damage to equipment. For damages over $100 the Customer is responsible for paying 20% of repair / replacement costs. Damage Waiver does NOT cover vandalism, theft, misuse, abuse, intentional or negligent damage or destruction. All broken or damaged pieces must be returned to Broadway Party & Tent Rental on or before return due date. In the event a piece of equipment is stolen, a report must be made with the Police immediately and Broadway Party & Tent Rental contacted as soon as possible. See Contract for details.
WILL-CALL / WALK-IN (non-delivery) When you come to PICK UP equipment, we recommend arriving 30 minutes PRIOR to store closing, come to Front Office first, bring Driver’s License and credit card, prepare your vehicle BEFORE you get to our loading area. COME PREPARED TO LOAD THE EQUIPMENT YOURSELF – our staff will be happy to “assist” you. (CLICK LINK FOR MORE INFO)
DELIVERY, PICKUP, SETUP & TAKEDOWN services are available and pricing available on request. Make arrangements for these services SPECIFIC. Standard anytime delivery is curbside drop-off and pickup. Curbside includes deliveries (or pickup) to commercial docks, most residential garages, or driveways. There are extra charges if delivery (or pickup) location is to the backyard, or has multiple doors, or is in excess of 100 ft of vehicle, or is other than ground level (hills, fences, gates, elevator, or stairs). Standard deliveries (or pickups) are made (Mon-Fri) anytime between 8am-5pm that fits best in our route for that day. If a phone call, specific time, weekend, before or after hours, are necessary additional charges will apply. Customers are welcome to call THE DAY OF to inquire about approximate arrival times. (CLICK LINK FOR MORE INFO) NOTE: extra charges apply for Broadway Staff having to wait if you or equipment is not ready on arrival.
CHECK & COUNT all equipment on delivery; Report any problems immediately to Broadway Party & Tent Rental
Our delivery staff is instructed to stack items in a mutually convenient place on delivery. * KNOW WHERE EQUIPMENT IS GOING PRIOR TO OUR ARRIVAL! * On pickup all items must be folded, stacked, everything dry, clean, repacked in same containers and ready to go in same convenient place as delivery. Customers will be charged additionally for items not ready for pickup on arrival of Broadway Staff. Setup and takedown services are available for additional charges.
If you’re not going to be home for delivery (or pickup) we ask you call our office as soon as possible so Delivery Staff will know where to leave (or pickup) equipment.
CLEANING CHARGES All equipment must be returned clean (well rinsed, no visible food or grease) and repacked in their appropriate container, or there will be additional charges. (CLICK LINK FOR MORE INFO) Glassware / Cups MUST BE in inverted (upside down) in the same racks they came in.
LINENS Customer is responsible for damages from stains and misuse (mildew, burns, wax, tears, writing, etc) to linen. Shake off all debris and make SURE they are dry before bagging to prevent staining and mildew (linens should not be left wet for more than 6 hours). Linens are not to be used as a rag, for mopping, or drop-cloth. In general, “Treat these linens as if they were your own.” You will be charged full replacement cost for linens returned damaged. Acceptance of Damage Waiver ONLY covers accidental stains (it does not cover mildew, burns, wax, tears, writing, etc).