Reservations & Cancelation Policy

RESERVATIONS & DEPOSIT

A non refundable credit card deposit and Drivers License identification are required on all rentals and reservations, unless there’s a pre-existing charge account. Reservations should be placed as early as possible. All rentals are reserved on a first come first serve basis.

  • Reservations made 30 days (1 month or more) prior to Rental Date Out require 25% paid in advance (except Inflatables & Dunk Tanks are charged 100% at time of Reservation)
  • Reservations made 8 to 29 days (1-4 weeks) prior to Rental Date Out require 50% of rental fee paid in advance (except Inflatables & Dunk Tanks are charged 100% at time of Reservation)
  • Reservations made less than 7 days (1 week) prior to Rental Date Out require 90% paid in advance (except Inflatables & Dunk Tanks are charged 100% at time of Reservation)

CANCELLATION POLICY (Cancelling any individual item or entire reservation.)

  • Cancellations made 30 days (1 month or more) prior to Rental Date Out will be charged 25% of rental fee as a Cancellation Fee: except Inflatables & Dunk Tanks are charged 100% at time of Reservation and is Non-Refundable.
  • Cancellations made 8 to 29 days (1-4 weeks) prior to Rental Date Out will be charged 50% of rental fee; except Inflatables & Dunk Tank are charged 100% at time of Reservation and is Non-Refundable.
  • Cancellations made less than 7 days (1 week) prior to Rental Date Out will be charged 90% of rental fee.
  • Special items ordered on customers behalf will be charged 100% (cannot be cancelled).

CHANGES TO ORDER

  • REDUCTIONS to Reservations will incur Cancellation Fees listed above.  Small (10%) reductions to quantities of items such as tables, chairs, dishware, etc are acceptable.
  • ADDITIONS to Reservations can be made (depending on availability) up to time equipment is loaded.  Reservations being delivered are normally loaded 24 hours in advance of Rental Date Out.  If additions are made after vehicle has left the lot an additional ½ delivery fee will be charged (if Customer comes to get the equipment – we will pickup the new equipment when we pickup what was Delivered).

PLAN FOR THE FUTURE

Booking your rental products long before the date of your event reduces rushed decisions and gives sufficient time for you and Broadway Party & Tent Rental to work together to plan and prepare an enjoyable event.  Ordering early also increases the probability that the products, delivery and pickup times you want will be available.  Last minute changes can be counterproductive and may have adverse affects on an otherwise successful event.  At Broadway Party & Tent Rental we make every effort to help you make the best choices for your event!