Delivery & Pickup services are available when arranged for in advance. Delivery is curbside drop-off & pickup. Curbside includes deliveries to commercial docks, residential garages, or driveways. There are extra charges if delivery or pickup location has multiple doors, is in excess of 100 ft of vehicle, or is other than ground level (hills, fences, gates, elevator, or stairs).
Check all equipment on Delivery – because the equipment will be your responsibility!
Report any problems immediately to Broadway Party & Tent Rental!
Our delivery staff’s instructed to stack items in a mutually convenient place on delivery. KNOW WHERE EQUIPMENT’S GOING & HAVE AREA PREPARED PRIOR TO OUR ARRIVAL! On pickup, all items must be folded, stacked, everything dry, clean, repacked in same containers and ready to go in same convenient place as delivery. Customers will be charged additionally for extra pickups & for items not ready at pre-arranged time. Setup and takedown services are available for additional charges.
If you’re not going to be home for delivery (or pickup), we ask you call our office as soon as possible so delivery personnel will know where to leave (or pickup) equipment.
Delivery & Pickup Charges
Curbside/Dock Deliveries/Pickups made at our convenience during normal business hours (Mon-Fri) between 8am and 5pm are the least expensive. The round-trip charge depends on the city being delivered to. Customers are encouraged to call the day of delivery or pickup to inquire about approximate arrival times.
We typically schedule everything as an ANYTIME Delivery & an ANYTIME Pickup. If you need a shorter window of time give us a call on both those mornings after 8:30 we’ll have Route Sheets posted & can give you a shorter window of time.
Approximate Additional Charges:
- Add $50 for Delivery or Pickup less than 4 hours before or after normal business hours (Mon-Fri)
- Add $100 for Delivery or Pickup more than 4 hours before or after normal business hours (Mon-Fri)
- Add $125 for Delivery or Pickup (Sat-Sun)
- Add $180 for round-trip Delivery & Pickup (Sat-Sun)
Our normal deliveries & pickups are done Mon-Fri between 8:00 AM & 5:00 PM. If a SPECIFIC time, weekend, before or after hours, are necessary an additional charge will apply. We typically require a minimum 2-hour window.
Please call our office to confirm rates.
Rental items will be stacked neatly at the building entrance closest to the back of our delivery truck. Items should be in same condition and location when our staff returns to pick up.
Deliveries that require extra handling beyond the building entrance or that are not stacked and ready for pick up will require an extra labor charge of $ 60.00 per man hour with a one hour minimum.
SPECIFIC TIME SERVICE
Our normal deliveries & pickups are done Mon-Fri between 8:00 AM & 5:00 PM. If a SPECIFIC time, weekend, before or after hours, are necessary an additional charge will apply. We typically require a minimum 2-hour window.
What about stairs, elevators, and other obstacles?
All deliveries & pickups are curbside /to first floor locations that our truck can easily access, unless you specify otherwise. We charge fees for non-curbside, non-1st floor, etc. If we arrive to deliver or pickup & encounter stairs or limited access that were not identified when the the order was confirmed or if no one is present at the event location, our drivers will call the office for instructions on how to proceed. You will be responsible for any additional charges necessary to address the situation.
Other Delivery/Pickup Details with Extra Charges:
- Is it a LONG CARRY? (more than 100′ from the Delivery Truck)
- Are there HILLS?
- Are there HALLWAYS? How many DOORS?
- Are there STAIRS? How many? TURNS in the stairs?
- Is there a LOADING DOCK?
- Do we need to use an ELEVATOR? Is it a freight elevator? What size?
- If it’s a place of business what are the business HOURS?
- Do you want equipment SETUP or TAKEN DOWN? If yes please provide a diagram.
Please call with SPECIFIC DETAILS to get a Delivery quote for your location!
Fuel & Delivery Surcharge
We charge an additional 4% of Rental Charges on delivered equipment (this may fluctuate with changing fuel prices).
The reasons for Fuel & Delivery Surcharge are:
- When we deliver equipment, we handle equipment twice as much compared to Walk-In Customers. We load here, unload at site, carry to location and, on pickup re-load and unload again. That’s 4 times we handle equipment compared to 2 times for Walk-In Customers.
- The Delivery Charge covers the distance (regardless of how much equipment is ordered) whereas the Surcharge reflects the size of the order.
- The Surcharge is charged only once per order, even if order requires more than one vehicle.
- The Surcharge covers expenses of vehicle, maintenance, mileage, fluctuating fuel charges, insurance, and driving time.
- The Surcharge covers loading and unloading labor specific for that order. It has NOTHING to do with setup or takedown.
DELIVERY / SECOND TRIPS – WHAT IF I FORGET TO ORDER SOMETHING?
If you forgot to order an item & the delivery truck has already left our warehouse, we will make every effort to make a 2nd trip & accommodate your request. A half delivery charge will apply for EACH additional delivery. Or if you come to pickup the additional equipment we will pick everything up on return.
SETUP & TAKEDOWN/BREAKDOWN CHARGES
Setup & Takedown services for equipment is available but for scheduling purposes must be prearranged! Setup is .75 per table and .40 per chair and breakdown is .75 per table and .40 per chair. Installation of China, Linen, Skirting, basically most of our equipment is available but we ask you to call for a Quote. Some equipment includes setup & takedown (like Staging & our larger Tents). If you own your own equipment & are looking for someone to set it up or take it down, we would be happy to provide you a Quote.
OTHER DELIVERY SERVICES
Other services include: moving equipment from one location to another; pickup from an address other than the delivery address; service calls; delivering items wrongly returned, or collecting items not returned. These services are priced individually depending on delivery schedules & labor availability. If you have any questions or require unique services, please feel free to give us a call!